Revo Privacy Policy

Effective and last updated: September 15, 2026. If this translation differs from the Arabic version, the Arabic version prevails.

In short: we use your phone number, location, and ride data only to run the ride service. We do not sell your data, use it for advertising, or track you across other companies' apps or websites. You can delete your account at any time inside the app.

1) Who we are

Revo is a ride service app in Libya operated by Al-Hikma Net (الحكمة نت), which is responsible for the processing described in this policy. Privacy contact: revo.hikma@gmail.com.

2) Data we collect

All users

Account data: your phone number and, if you enter one, a display name. At sign-in we send a one-time code by SMS and keep only a short-lived hashed form of it, never the code itself.
Location: your precise location when you explicitly ask for it, such as setting a pickup point on the map. The app does not request your location automatically when it opens. Pickup and drop-off points are stored with the ride record.
Ride data: service type, estimated route, distance and duration, fare, ride status and timestamps, cancellations and their reason, and the star rating you give a driver.
Device and security data: push notification token (Firebase Cloud Messaging), app installation identifier, device or browser type, IP address, and session records. We use these to deliver notifications, protect your account, and limit repeated sign-in attempts.
Notifications and support: in-app notifications we send you, and messages you choose to send us by WhatsApp or email.

Drivers only

Driver application: legal name, national ID number, driving licence number and expiry date, date of birth if provided, and vehicle details (plate number, make, model, year, colour).
Document photos: driving licence, birth certificate, vehicle registration booklet, and a profile photo, taken with the camera or chosen from the photo library. The app accesses the camera or photos only while you upload these documents.
Location while working: precise GPS location and accuracy while you are online to receive rides and during rides, including arrival and completion locations.
Financial data: platform commission statement, amounts held for ongoing rides, redeemed settlement vouchers, and cash payment receipts. We collect no bank card data; riders pay drivers in cash.

3) How we use data

Create your account and verify your phone number.
Show the map, estimate route and fare, match your request with a nearby approved driver, and track the ride to completion.
Review and approve driver applications and check document validity.
Calculate the platform commission on completed rides and settle it.
Send ride and account notifications.
Provide support, keep the service secure, prevent fraud and abuse, and resolve disputes.
Meet legal and accounting obligations.

We do not use your data for advertising, do not sell it, and do not track you across other companies' apps or websites.

4) Who we share data with

Between rider and driver: only from ride acceptance until the ride ends, each party sees the other's display name and phone number to get in touch, and the rider sees the driver's location on the map.
Service providers: Google (Google Maps to display maps, and Firebase Cloud Messaging to deliver notifications), an SMS provider to deliver sign-in codes to your number, and the hosting provider for our servers. They process data only as needed to provide their services.
WhatsApp (Meta): only when you choose to contact support or the other ride party through WhatsApp; that conversation is governed by WhatsApp's policy.
Authorized Revo operations staff: for driver review, support, and ride management, with sensitive actions recorded in an audit log.
Authorities: only in response to a binding legal request.

5) Retention

We keep your account data while your account exists.
Sign-in codes are temporary and expire within minutes.
When you delete your account we immediately erase the data listed in the next section. Ride records, financial transactions, and audit logs remain linked to an anonymous identifier that contains neither your phone number nor your name, for as long as accounting, legal, and dispute-resolution requirements demand.

6) Account deletion

You can permanently delete your account inside the app: Menu → Delete account, from your profile page, or from the account menu in driver mode. When you delete:

Your phone number and name, driver application and document photos, last saved location, registered devices, and notifications are erased.
All sessions are revoked and the account cannot be restored.
You may register again later with the same number as a new account.
Deletion is not possible during an active ride; finish or cancel the ride first.

If you cannot access the app, see the account deletion page.

7) Your rights and choices

Request a copy of your data or a correction by contacting us. You can edit your display name directly on your profile.
Delete your account at any time as described above.
Turn off location, camera, photos, or notification permissions in your device settings; some features will not work without them.

8) Security

Data travels over encrypted connections (HTTPS). Sign-in codes and session refresh tokens are stored hashed, and administrative access is limited to authorized staff with a tamper-resistant audit log. No method is perfectly secure, but we take reasonable measures to protect your data.

9) Children

Revo is intended for people aged 18 and over. We do not knowingly collect data from anyone younger.

10) Changes

We may update this policy. We will post the updated version here with its date and notify you in the app about material changes.

11) Contact

Al-Hikma Net (الحكمة نت) — revo.hikma@gmail.com